We look forward to welcoming you. When you make your booking you are entering into an agreement with us. Please read our terms and conditions of booking below.

We reserve the right to amend these terms and conditions at any time. You acknowledge and agree that all intellectual property rights (including, but not limited to, copyrights (including rights in software), trademarks, database rights, patents and inventions) in and relating to the service are owned by us and our licensors or contractors. Nothing in this agreement operates to transfer any such intellectual property rights to you.

We reserve the right to assign or sub-contract any of our rights and obligations under this agreement without notice to you. If any provision of this agreement is found to be unenforceable by a court of competent jurisdiction, the other provisions shall nevertheless remain in full force and effect.

This agreement is governed by the laws of Indonesia and the parties hereto submit to the non-exclusive jurisdiction of the Indonesian court.
Arrival and Departure
Check in is available from 2.00pm to 8.00pm (14:00 to 20:00) on the day of arrival. Check-in times outside of those specified must be confirmed with us prior to arrival. We ask that you please vacate your room by 10.00am (10:00) on the morning of departure.
Please note the cancellation policy before committing to a reservation. In order for us to confirm a reservation a 50% deposit by direct banktransfer is needed.

The exception to this policy is for bookings a month before check in where we reserve the right to take a deposit payment equivalent to the total amount of the invoice. We require a cheque/postal order/bankers draft for the full amount of the stay. We will then send confirmation once the money has cleared. If a cheque used to cover payment is returned, we will cancel the booking and seek recovery of bank charges.

Bookings made online may be subject to differing terms and conditions in force at the time of booking. This is to protect your security in carrying out the booking and providing credit card details over the internet.
Cancellation by the Guest
We are a small business, so cancellations can have a big impact on us, especially if we have turned away potential guests in favour of someone who has already booked and who then cancels. We do, however, appreciate that unforeseen circumstances can intervene, and we try to be as sympathetic and helpful as possible in such cases.

In the event of a cancellation up to 30 days prior to the scheduled date of arrival 50% charge will be made. If you cancel your reservation within 30 days of the scheduled date of arrival a cancellation charge equivalent to the full invoice will be made.

Guests failing to arrive, without notification, may be responsible to a charge equivalent to the total reservation price.

We take all Bookings in good faith, as we are unable to judge reasons for change, cancellation or non-arrival, guests are reminded that no exceptions to the above conditions will be made and that any booking made with The Island Houses for either accommodation or goods, services, meals or drinks that are pre booked (verbal or written) forms a legally binding contract. For this reason we advise that you take out a suitable insurance product to cover against unexpected costs such as cancellation fees. In addition, we may take legal action, through the Courts, to recover any outstanding debts.

Regarding a natural disaster:  The Island Houses are not obliged to refund guests who are afraid to come or who are not willing to reroute their flight. In case of a volcano eruption and the airport in Denpasar  would be closed people can reroute their ticket trough Jakarta and take a national flight to either Banyuwangi or Mataram.
Cancellation by Us
Should it become necessary for us to cancel a booking we will contact you immediately. Any payments made will be refunded in full. Should you wish to, we will attempt to book you into another local house. Should this establishment be more expensive than The Island Houses, we will pay the difference for the first night of your stay. Our liability will not extend beyond these conditions.

Regarding a natural disaster:  A refund from The Island Houses to the guests is required by law, when our property is damaged beyond being able to receive guests and when the Indonesian goverment proclaims an earthquake, volcano eruption, or Tsunami a natural disaster. When travel advise for the region turns into a non-go area.
car parking
A car park is available for guests’ use at the side of our houses. Cars parked here are at owners risk.
Change of Room
If a booking is taken out for a specific house and the house reserved is required to meet a specific guest needs or rendered unusable via circumstances beyond our control, we reserve the right to transfer the booking to an alternative room of similar quality.
Damage and Breakages
Please take care of our home. You are responsible and liable for any breakages or damages which you cause to the accommodation or its contents. Please report these as soon as they occur especially if you accidentally spill something – it’s much easier to clean if we know what it is and act quickly. We do not normally charge for breakages, but we reserve the right to charge for repair or making good if the damage is significant.
Some of the data gathered during the course of a booking may be held on computer. We would like to hold this data after your visit to be able to inform you of future offers. If you would prefer us not to hold this information please let us know.
You have access to your house 24 hours a day throughout your stay using a set of keys given to you when you register on arrival. You have full responsibility of these keys for the duration of your stay. Lost keys will be charged at 25 USD per set.
We do not accept any liability for any damage, loss or injury to any member of your party or any vehicles or possessions, unless proven to be caused by a negligent act by ourselves or our employees whilst acting in the course of their employment.
Lost property
We are happy to return items that have been left following departure. However, there will be a minimum charge of 10.00 USD to cover postage and packaging.
missing items
We reserve the right to charge for missing items.
Smoking is permitted outside the houses. Please note that offending guests may be asked to leave immediately and may be liable for professional cleaning of any rooms and any outstanding balance of nights booked but not taken through early departure.
Pets are not permitted in the house or on the adjoining land.
Termination Policy
The Island Houses reserve the right, at its discretion, to terminate, without notice, an individuals stay where deemed necessary through unacceptable behaviour or as a result of actions which are likely to endanger or offend others (Please note that non compliance of our non smoking policy may constitute termination). In such circumstances any outstanding account must be settled, no refunds will be made.
prices & VAT
We reserve the right to change our prices at any time. This does not affect bookings already made. All published rates are inclusive of VAT at the current rate.
wifi access
By using our Wi-Fi Service you automatically agree to the terms and conditions of use in force at the time.
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